Trying to help a friend with their laptop! It is a Lenovo R61i laptop is model 8932A54, about 16 months old. WIN/XP SP3 is the only OS. It was working on this wireless network until they went on vacation and tried to connect to public wireless networks! Their daughter's laptop continues to work fine with this wireless network, and it also shows all the neighborhood wireless networks as well. The R61i Has a built-in wireless "Intel Pro\wireless 3945ABG network connection " wireless adapter. Connectivity and internet access works fine via the ethernet port. Here is what I have done so far: It has Norton AV. I made sure it was up-to-date, and then ran a full system scan. It was clean. Any help will be appreciated and I WILL RESPOND regarding results! Ran Windows Update (after I got it working - see below) to get all critical updates. Did a "Repair" on the wireless connection with these results: Wireless networks detected No wireless networks were found in range Windows could not finish repairing the problem because the following action cannot be completed: Connecting to the wireless network This when the laptop is 5 feet from the wireless router. It is a Dlink Updated the driver from the Lenovo web site per recommendation from Intel support: old driver was 11.1.1.11 new driver is 12.4.0.21 with a date of 3/4/2009 Went into BIOS and reset BIOS to its original settings, saved and rebooted. Checked Device Manager. Everything looks OK, no yellow or red devices Deleted the network adapter and let Windows re-create it. Disabled and Enabled the network adapter Checked the event logs. The only entry is on the System log. I don't know if this event log entry is significant or not, but here it is: Source: NETw5x32, Category None, Event 7036. The service entered the \DEVICE\{78E5EBB6-A194-4E9F-A840-E05CC39A5823} state. 0000: 00 00 08 00 02 00 62 00 0008: 00 00 00 00 7c 1b 00 40 0010: 00 00 00 00 00 00 00 00 0018: 00 00 00 00 00 00 00 00 0020: 00 00 00 00 00 00 00 00 0028: 57 44 52 56 e7 00 00 00 I have not yet tried bringing it up in "Safe Mode with Networking" I should add that "Windows Update" was also not working. Getting: Some updates were not installed. Error code 0x41. I did get it going by downloading and installing the latest version of Windows Installer 3.1, version 3.1.4001.5512 Don't think there is any relationship between these two problems, but stranger things have happened. The laptop has a 3-year extended warrenty and I am about ready to toss it in Lenovo's face as a hardware error. The thing that blows my mind is "Wireless networks detected" followed by "No wireless networks were found in range"7 people need an answerI do too

Hi NP560, Thanks for posting. This may be caused by a program interfering with the application. To test this please do a clean boot as instructed on the link below. Additionally is there a program that controls the Wireless network adapter. If so download the newest version of the driver and application from the OEM site. After you have done this go into add/remove programs and uninstall the application that is controlling the adapter. After it has been uninstalled reboot the PC and reinstall the driver and application. Clean Boot XP Hope this helps! Shawn - Support Engineer - MCP, MCDST Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think

Hi Shawn Thank you for your assistance. Here is the final resolution to this problem. The "clean boot" you suggested worked as indicated, but it had no effect in making wireless networks visible. Ditto booting in "Safe mode with networking". We took the laptop to Office Depot; they ran basically the same tests I did, with the same results. Their Tech did manage to get it to connect to the store wireless network by Defining it Manually, but it still wouldn't show under "Display Available Networks". He suggested we call their 800 support number. The only new thing the phone support guy came up with was to "Ping 127.0.0.1" which I don't think involves the wireless in any way. He wanted me to call Comcast to check out the internet connection. Under the principle of "don't create a new problem while you are working on an existing problem", I resisted going here as two other computers are working just fine on this Comcast connection. We finally settled on doing a complete reload of Windows. This consisted of pressing a blue key on the laptop during boot to bring up "Rescue & Recovery", then specifying "Restore my hard drive to the original factory state" and "do not save any files" - we previously backed up the contents of "My Documents" onto a thumb drive. This reload really didn't take as much time as I had thought it might; only about an hour. Most Important --- NOW THE WIRELESS NETWORKS APPEAR; and connect as they should! We did have to apply SP3 as the reload brought it back to a SP2 status. I guess the lesson here is that sometimes just reloading Windows is the most time-efficient solution to some of these mysterious problems. I was having a hard time convincing myself that it was a hardware problem when the system would detect wireless networks but would simply not show them! Thanks again for your assistance. Bruce Butler (np560)